Refund policy
Refund & Replacement Policy
Overview
We are committed to providing our customers with the best possible shopping experience. In certain cases, we support product replacement or refunds under the conditions outlined below.
1. Eligible Cases for Product Replacement
We will provide a replacement product if the item received falls into one of the following cases:
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The product is defective, damaged, or broken during shipping.
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The customer receives an incorrect product, such as the wrong size, color, or model.
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The product is missing accessories or components compared to the original description.
2. Request Timeframe
Customers must contact us within 3 days of receiving the product.
Requests submitted after this period may not be accepted.
3. Required Evidence
To allow us to review and process the request promptly, customers are required to provide:
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Clear photos of the product, packaging, and shipping label.
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An unboxing video, if available, clearly showing the condition of the product upon receipt.
This evidence is essential for verification and to protect the rights of both parties.
4. Resolution Method
After verification, we will arrange to send a replacement product as soon as possible.
If a suitable replacement is not available, we will discuss a refund or an alternative solution with the customer.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and automatically applied to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
6. Refund – Transaction Fee
Please note that if you request a refund after placing an order, a 10% transaction fee may be deducted from the refund amount.
This fee may cover non-refundable transaction and payment-processing costs charged by payment providers such as PayPal, Stripe, or credit card processors.
7. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company, as it may take some time before the refund is officially posted.
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Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at support@lupizoec.com.
8. Sale Items
Unless otherwise stated on the product or promotional page, sale items are subject to the same refund and replacement conditions described in this policy.
9. Exchanges
We only replace items if they are defective, damaged, incorrect, or otherwise eligible under this policy.
If you need to exchange an eligible item for the same product, please contact us at support@lupizoec.com.
10. Change of Mind
This policy does not apply to returns or refunds requested solely because the customer changes their mind, unless otherwise required by applicable law.
Refunds or replacements may also be refused where the product has been improperly used, damaged after delivery, or not used in accordance with the provided instructions.
11. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the approved return.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.
12. Shipping Returns
To return your product, please contact us at support@lupizoec.com for return instructions.
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, incorrect, or otherwise eligible product.
Shipping costs are generally non-refundable unless otherwise required by applicable law or agreed upon by LUPIZOEC.
Depending on your location, the time required for a replacement product to reach you may vary.
If you are returning a higher-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of items that are returned without tracking.
13. Need Help?
If you have any questions regarding refunds, replacements, or returns, please contact us at:
LUPIZOEC.COM
Time. Style. Confidence.